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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.The Senior Manager, Partner Risk Management Program position is part of the Global Network Services (GNS) business within the Global Merchant &amp; Network Services business group. The GNS business drives scale and relevance for the enterprise by bringing on and managing financial institutions that issue and/or acquire on the American Express network. The business manages American Express’s presence in over 110 countries and territories through over 240 financial institution partners and is a driver of innovation for the company through the products and services it regularly introduces to the Network.The Senior Manager, Partner Risk Management plays a critical role in the team responsible for enhancing GNS’ operational risk procedures, ensuring effective monitoring, controls, and support are in place across business processes as well as ensuring appropriate oversight of GNS partners’ risk and compliance activities.&nbsp; Reporting directly to the Vice President GNS Partner Risk Management, the successful candidate will have knowledge of financial crime controls and managing partner risk procedures. &nbsp;&nbsp;Job Responsibilities<ul><li>Contribute to an agile team working to drive the uplift in GNS partner oversight practices through end-to-end management of the partner risk management program</li><li>Project manage the implementation of new and / or enhanced partner monitoring and reporting with Control Management and second-line risk management teams, as applicable</li><li>Support the design and implementation of frameworks that enable GNS business teams to drive remediation of significant exposures and control gaps</li><li>Develop and update BU policies, procedures, and controls, as appropriate </li><li>Coordinate with stakeholders including Business Development, Partner Business Servicing, and Product, Marketing, &amp; Global Businesses teams to ensure GNS partners have effective risk procedures in place</li></ul>Minimum Qualifications<ul><li>3+ years experience working in financial services in financial crimes risk management capacity</li><li>Decisive self-starter with ability to design, enhance, and implement operational risk frameworks that monitor and mitigate risks related to financial crimes</li><li>Previous exposure to regulatory and industry standards including AML/CFT controls and/or sanctions compliance preferred</li><li>Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes</li><li>Exceptional communication and presentation skills &nbsp;</li><li>Strong team player with ability to influence opinions without having direct authority</li><li>Ability to develop strong relationships with leaders, peers, and control and compliance teams across regions</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Manager, Partner Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.How will you make an impact in this role?Key Responsibilities:<ul><li>Establish and enhance the ORM framework, ensuring alignment with industry best practices and regulatory requirements, including setting clear operational risk taxonomies and risk appetite across the enterprise.</li><li>Lead development efforts for governance documents associated with Key Risk Indicator (KRIs) and Key Performance Indicators (KPIs), operational risk appetite, Risk &amp; Control Self-Assessment (RCSA), and risk and control committees.</li><li>Oversee the governance of risk committees, including facilitating discussions, ensuring effective escalation protocols, and providing actionable insights on operational risk issues to senior leadership.</li><li>Lead the development of risk appetite statements, ensuring consistency across business units and alignment.</li><li>Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks and systemic issues.</li><li>Lead root cause analysis efforts, developing a systematic process to identify, analyze, and address the underlying causes of operational risk events to prevent recurrence.</li><li>Provide oversight for escalation protocols related to operational risk incidents, ensuring timely identification and resolution of issues, and recommending remediation strategies as necessary.</li><li>Collaborate with risk, compliance, and internal audit teams to ensure consistent operational risk reporting and provide data-driven insights to risk committees and senior management.</li><li>Use advanced data analytics and risk reporting tools to track, monitor, and present key operational risk trends, ensuring the organization remains agile and responsive to emerging risks.</li></ul>Qualifications<ul><li>5-7 years of experience in operational risk management, with demonstrated expertise in establishing and managing ORM frameworks in a global organization.</li><li>Experience in and understanding of RCSA, risk taxonomies, risk appetite frameworks, and conducting thematic analysis to identify and mitigate operational risk exposures.</li><li>Strong background in root cause analysis, with experience developing processes to address systemic issues and prevent operational risk events from recurring.</li><li>Familiarity with governance structures, including managing risk committees, risk escalation protocols, and presenting insights to senior leadership.</li><li>Strong analytical skills with the ability to use data-driven insights, KRIs / KPIs, and other metrics to drive operational risk decision-making and oversight.</li><li>Demonstrated experience in proactive risk identification, thematic analysis, and mitigation strategies that reduce operational risk impact across the organization.</li><li>Experience working with senior management and business unit leaders to ensure consistent application of the ORM framework and alignment with risk appetite.</li><li>Excellent communication and leadership skills, with the ability to collaborate across functions and present operational risk findings and recommendations clearly.</li><li>Bachelor’s degree in Risk Management, Finance, Business, or related field required.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Operations Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex<h4>Function Description:</h4>The Enterprise Data Strategy team within Credit &amp; Fraud Risk is focused on evaluating, integrating, and rationalizing Amex's data assets, globally, to drive elevated risk decisions and customer experiences across the credit and fraud lifecycles.<h4>Purpose of the Role:</h4>This Senior Manager will be responsible for external data strategies for&nbsp;New Accounts&nbsp;strategy and models. They will lead discussions with CFR Leadership to influence medium to long term strategy. Role also presents opportunity to work with industry leaders and participate in external conference to bring external perspective on market trends &amp; competitive solution, develop &amp; implement effective strategies &amp; innovate with bespoke data products. They will collaborate with Global Data Investment Planning and Service Category Strategist to create winning deal constructs, lead contract negotiations, create data deployment plans and implement medium to long-term strategies for success.<h4>Responsibilities</h4>Leadership<ul><li>Own projects on data transformation, define business problem statement &amp; plan for evaluation, delivery &amp; accomplish key results.</li><li>Lead with an external perspective, able to offer an understanding of data innovation in the marketplace &amp; influence &amp; shape data strategies.</li><li>Ability to navigate multi-function &amp; stakeholders to gather diverse information &amp; funnel it into medium to long term strategies. This role partners closely with the following organization, which are US Consumer Credit Risk Strategy &amp; Global Decision Science, General Counsel Organization, Global Compliance and Ethics, Procurement &amp; Supply Management, Operational Excellence, Risk Product.</li><li>Build the best team, must invest in grooming talent through feedback and coaching, regular career aspirations conversations and providing necessary tools and resource to the direct report(s) and indirect reports to be successful in the role.</li></ul>Data-Driven Impact<ul><li>Analyze large sets of data in internal analytical environment or Experian ‘s Sandbox to quantify opportunities to increase coverage, improve quality, incremental intelligence, improve risk discrimination, etc and influence for US Consumer Customer management &amp; Lending strategy and models use cases and maximize return on data investments.</li><li>Conduct usage monitoring, high balance case review, data audit, competitive assessment to inform strategies for value-based contract &amp; data transformation.</li></ul>Operational Excellence<ul><li>Fortify foundation by ensuring permissible use &amp; service level agreements are established, data quality controls enhanced, usage volatilities are investigated &amp; resolved, Work orders or agreements meet standard, in effective collaboration with GSM, TRM COE, OE, Controllership &amp; Capability Product owners &amp; Product Managers.&nbsp;&nbsp;&nbsp; </li><li>Bring in process excellence, cultivate culture and behavior to rationalize data investment, deliver data driven insights to improve return on investment, manage operational risk in third party relationship and in data integration and in end-use of data.</li></ul><h4>Qualifications:</h4><ul><li>Adept at assimilation of technical requirements on product, process &amp; contract to inform problem statements, project plan, key success metric and dependencies, executive communication.</li><li>Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed</li><li>Ability to manage and lead large scale projects with multiple cross functional partners</li><li>Good communication and influencing skills with an ability to translate business problem statement into analytical exercise &amp; analytics outcomes into compelling business insights and recommendations</li><li>Strong technical skills to perform data evaluation, analytics, and matrices tracking/reporting</li><li>Knowledge of Python, Hive, familiar with big data and cloud environments, Advanced Excel, PowerPoint</li><li>At least 5 years of experience in a financial services organization in consumer or commercial data or strategy function</li><li>Knowledge of Credit Risk standards, practices, or external Credit data sources</li><li>Master's Degree or higher required, concentration in a quantitative field preferred</li><li>Adaptable interpersonal skills, high energy, and a proven team-first mentality</li><li>The role requires a highly analytical, creative, strong communicator and strategic thinker with proven experience of defining strategy, delivering Business intelligence in data, project management and performance management of external partners and direct reports.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting&nbsp;team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.Operational Risk Management is looking for a Manager of Testing, Monitoring, Aggregation and Reporting to manage a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, Operational Risk Management (ORM), Monitoring, Aggregation &amp; Reporting will:<ul><li>Define and enhance processes for identifying and assessing risks (i.e., PRSA), and manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks</li><li>Coordinate a holistic, de-duplicated independent risk assessment process</li><li>Identify BU risks in E2E, horizontal processes given location within the organization to look holistically across BUs and functional areas</li><li>Input into the risk based annual plan for testing</li><li>Proactively identify areas of concern or risk for targeted intervention</li><li>Oversee testing processes (incl. PRSA) in coordination with First Line of Defense (1LoD) and Third Line of Defense (3LoD)</li><li>Monitor Key Risk Indicators (KRIs) and other related metrics, and provide frequent reporting which include an overall view of risks and trends (e.g., holistic insight reporting)</li><li>Manage cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies</li></ul>Required Qualifications<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Excellent project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following:&nbsp;&nbsp;<ul><li>Translating operational risk strategy and appetite into execution guidelines&nbsp;</li><li>Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;</li><li>Oversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;</li><li>Manage the operational risk exam management processes&nbsp;</li></ul></li><li>Experience in financial services industry</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Manager - Operational Risk Management, Risk Identification & Testing CoP

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.ORM Governance is looking for a Director who&nbsp;will be responsible for establishing and enhancing the Operational Risk Management (ORM) framework across the organization. This role will lead the development of risk taxonomies, risk appetite statements, and the implementation of robust oversight mechanisms through risk committees and escalation protocols. The Director will focus on proactive risk identification, strengthening Risk and Control Self-Assessments (RCSAs), and driving thematic analysis and root cause identification to mitigate systemic operational risks. The ideal candidate will possess strong analytical skills to manage key risk indicators (KRIs) and operational risk reporting across business units.Responsibilities:<ul><li>Establish and enhance the ORM framework, ensuring alignment with industry best practices and regulatory requirements, including setting clear operational risk taxonomies and risk appetite across the enterprise.</li><li>Lead the development of risk taxonomies and risk appetite statements, ensuring consistency across business units and alignment.</li><li>Oversee the governance of risk committees, including facilitating discussions, ensuring effective escalation protocols, and providing actionable insights on operational risk issues to senior leadership.</li><li>Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks and systemic issues.</li><li>Develop and strengthen RCSA processes across all business units, ensuring that risk assessments are conducted consistently, are forward-looking, and focus on the effectiveness of internal controls.</li><li>Lead root cause analysis efforts, developing a systematic process to identify, analyze, and address the underlying causes of operational risk events to prevent recurrence.</li><li>Establish and track Key Risk Indicators (KRIs) and other performance metrics to monitor operational risk exposure across the organization, ensuring effective risk reporting and decision-making.</li><li>Provide oversight for escalation protocols related to operational risk incidents, ensuring timely identification and resolution of issues, and recommending remediation strategies as necessary.</li><li>Collaborate with risk, compliance, and internal audit teams to ensure consistent operational risk reporting and provide data-driven insights to risk committees and senior management.</li><li>Use advanced data analytics and risk reporting tools to track, monitor, and present key operational risk trends, ensuring the organization remains agile and responsive to emerging risks.</li></ul>Qualifications:<ul><li>7-10 years of experience in operational risk management, with demonstrated expertise in establishing and managing ORM frameworks in a global organization.</li><li>Experience in developing risk taxonomies, risk appetite frameworks, and conducting thematic analysis to identify and mitigate operational risk exposures.</li><li>Proven ability to lead Risk and Control Self-Assessments (RCSA), ensuring robust processes and effective control environments across various business units.</li><li>Strong background in root cause analysis, with experience developing processes to address systemic issues and prevent operational risk events from recurring.</li><li>Familiarity with governance structures, including managing risk committees, risk escalation protocols, and presenting insights to senior leadership.</li><li>Strong analytical skills with the ability to use data-driven insights, key risk indicators (KRIs), and other metrics to drive operational risk decision-making and oversight.</li><li>Demonstrated experience in proactive risk identification, thematic analysis, and mitigation strategies that reduce operational risk impact across the organization.</li><li>Experience working with senior management and business unit leaders to ensure consistent application of the ORM framework and alignment with risk appetite.</li><li>Excellent communication and leadership skills, with the ability to collaborate across functions and present operational risk findings and recommendations clearly.</li><li>Bachelor’s degree in Risk Management, Finance, Business, or related field required.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Operations Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Functions Control Management team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).The objective of the Corporate Functions Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Corporate Functions Control Management is looking for a Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Manager,&nbsp;Corporate Functions Control Management, Issues, Events &amp; Remediation will focus on the following:<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Facilitate investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: <ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Strong project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li><li>Experience managing through change and implementation of new requirements</li></ul>Preferred Qualifications: <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and supporting remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices </li></ul></li><li>Experience in financial services industry</li></ul>ORMCMSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Corporate Functions Control Management, Issues, Events & Remediation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.How will you make an impact in this role?The Account Takeover and Authentication Team - within the Global Fraud Risk Management Organization – is responsible for balancing Account Take Over (ATO) losses with customer experience at each touchpoint across the customer lifecycle for our global Card customers. These customer touch points include account activities like Profile Maintenance, Card Replacement and Spend, Membership Reward redemption, and other non-card product activities across all channels (Online, Mobile App, and Phone Servicing). The successful candidate will be part of a team of highly skilled professionals who design fraud risk strategy, build global capabilities and processes, define servicing policy and procedures, develop tracking and MIS, and ultimately be accountable for account takeover losses. To achieve this, it will be required to work closely with a range of business partners across Enterprise Digital, Product, Technology, Compliance as well as other Fraud Risk Management teams.Job Responsibilities:<ul><li>Develop and support the implementation of fraud risk management strategies including the design of customer authentication and POS controls</li><li>Lead the design and execution of the risk capabilities required to support new process enhancements</li><li>Regularly review portfolio MIS and conduct regular case reviews to identify opportunities and drive effective risk strategies</li><li>Partner with Decision Science, Fraud Servicing and Operations, Risk Capabilities, and other Risk strategy teams to build effective fraud controls to mitigate losses </li></ul>Minimum Qualifications<ul><li>Successful candidate should possess minimum of 2 years of experience in Risk Management in the card industry or an educational degree in Business Analytics</li></ul>Preferred Qualifications<ul><li>Ability to leverage data and analytical insights to mitigate losses while balancing customer experience</li><li>Ability to design and develop fraud solutions using SAS, SQL, R, Python or other programming language - Strong thought leadership</li><li>Strong ability to drive results; self starter</li><li>Strong interpersonal, written, and verbal communication skills</li><li>Degree in Engineering, Mathematics, Statistics, Economics, Business Analytics or related fields is strongly desired</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;The Senior Manager, Business Development will support the organization’s efforts to drive partner sourced value and create new revenue opportunities via&nbsp;the expansion of existing and the creation of new partnerships. This role will innovate upon&nbsp;ground-breaking strategies as it relates to loyalty and membership, including building out pipelines, packaging up assets, and effectively selling that vision to new and existing loyalty partners and ensuring flawless project&nbsp;management and execution to support Card Product refreshes, value injections, and strategic member recognition programs across business units.&nbsp;This role will work cross functionally with several groups across American Express including Consumer &amp; Commercial Card Product Management,&nbsp;Membership Rewards, Global Merchant Services, Finance, Consumer &amp; Commercial Marketing, Global Advertising &amp; Brand Management, Analytics,&nbsp;General Counsel’s Office, Line of Business Compliance Officer, and more.Key Responsibilities:<ul><li>Evaluate the competitive landscape and use data to assess and source external company partnership opportunities in line with loyalty and&nbsp;benefit strategy</li><li>Develop, sell-in, and drive the go-to-market strategy for benefits and new loyalty program initiatives</li><li>Partner with Finance to create internal and external cost benefit analyses</li><li>Drive complex negotiations with new and existing merchants to deliver value to our partners, Card Members and shareholders</li><li>Partner with marketing teams to drive meaningful results and project manage development of marketing assets</li><li>Manage relationships post-launch and support key existing partnerships as needed</li><li>Cultivate strong working relationships across the Blue Box to drive results</li></ul>Qualifications:<ul><li>The ideal candidate is a proactive, strategic, organized, and results oriented individual</li><li>Strong analytical, business &amp; financial skills with ability to develop and evaluate revenue models</li><li>Experienced partner manager with a proven ability to sell-in ideas</li><li>Ability to build relationships, influence, and partner effectively with cross-functional teams</li><li>Proven track record in navigating opportunities through complex negotiations</li><li>A strategic mentality&nbsp;with a strong interest in for innovation and comfort in creating concepts from a blank canvas</li><li>Project management skills and the ability to manage multiple priorities/projects</li><li>Exceptional written, presentation and verbal communication skills</li><li>Track record of driving results and exceeding goals</li><li>Previous experience in business development a plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager- Business Development

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express has a network that connects millions of consumers, merchants, and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.Our Global Merchant Network Services (GMNS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers, merchants, and businesses. The Airline Risk Management team within the Global Merchant &amp; Network Services Risk Management organization manages American Express acquirer exposure to the global airline industry.&nbsp; The team is tasked with monitoring airline credit profiles, identifying high risk airlines, and taking action to mitigate exposure and protect American Express from potential losses.The Manager will join at team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be a Risk Officer on the front line, protecting our merchant business P&amp;L from loss, while carefully balancing the merchant relationship with American Express. The Manager must have good judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can both dive into numeric financial details while still being able to conduct negotiations with C-Suite executives across a variety of industries. Our team members are often considered “jack of all trades”, who are self-directed and make decisions that have high stake profitability and risk tradeoffs. Additionally, our team plays a central role in both the GMNS Business and Risk organizations by collaborating with numerous Business Units within the enterprise. The candidate will work closely with the various senior leaders in Amex Business, Risk and General Counsel teams in Europe, Asia, and Middle East in addition to working directly with the Airline Risk management Director and VP.Job Responsibilities:<ul><li>The incumbent will be managing their own portfolio of Airline merchants to identify exposure and proper mitigation strategies. </li><li>Prioritize airlines for commercial rating and underwriting. Risk Officer will manage the end-to-end life cycle of an AMEX merchant relationship from onboarding to periodic review/maintenance and possible exits.</li><li>Work with internal stakeholders on best practices and key portfolio concerns while growing GMNS business. Liaise with client management organization to secure financial information in a timely manner.</li><li>Demonstrate influence and negotiation skills when speaking to internal AMEX leadership as well as merchant C-Suites.Collaborate with Amex Merchant business leaders and risk partners to enhance relationships in the industry. </li><li>Timely contract negotiations, ensuring appropriate Airline Risk language and reasonable. Monitor financial performance and return on equity by airline along with setting contractual covenants.</li><li>Closely monitor exposure by airline and ensure exposure accuracy in our reporting. Ability to turn big, raw data files into meaningful reporting and presentations.</li><li>Complete ad-hoc work assignments dedicated to mitigating the overall GMNS portfolio. </li><li>The incumbent will also work alone or collaborate with fellow GMNS Risk colleagues on projects designated to enhance, manage, mitigate GMNS Risk processes.</li><li>Manage credit and fraud losses in line within expectations and with strong focus on selective mitigation actions for weaker airlines to avoid losses and write offs.</li><li>The incumbent will also work alone or collaborate with fellow GMNS Risk colleagues on projects designated to enhance, manage, mitigate GMNS Risk processes.</li></ul>Qualifications:<ul><li>Strong business acumen, highly organized and structured; The successful candidate must be able to work under their own initiative, have excellent time management skills and be able to problem solve in times of fast changing priorities. In addition, they must be able to navigate through very stressful, urgent, complex, and ambiguous situations independently while seeking the win-win solution.</li><li>Strong leadership, alignment, and assertiveness </li><li>An internal and external relationship builder; The incumbent must have excellent relationship and communication skills with the ability to apply analytical/quantitative and negotiating techniques to business solutions. Driven and curious with a high sense of urgency</li><li>Previous Merchant Acquiring Risk, Client Management or Commercial Credit Underwriting, investment banking experience in Airline industry is desirable. </li><li>Strong financial and analytical acumen, financial credit and/or accounting knowledge is required. Familiarity with bankruptcy regulation</li><li>Previous experience with C-Level counterparts presenting complex credit metrics is preferred.Excellent communication, influencing and negotiation skills.</li><li>Project management skills with experience collaborating within large business units preferred. Strong presentation and financial modelling experience</li><li>Strong data analytic skills required, including extensive knowledge in Microsoft Suite (Excel and PowerPoint), SQL, BI tools.</li><li>Knowledge of Python/MLS, Cornerstone SQL, Lumi&nbsp;programming or willingness to learn.</li><li>Able to learn,&nbsp;support and maintain the various Sisense/Lumi Dashboards for Airline Risk Management team.</li><li>Second language fluency a plus</li><li>MBA, Master’s, CFA, PM and/or tenured experience in Risk management.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy &amp; Capabilities (GS&amp;C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.The GMNS Intelligent Automation &amp; Gen AI team plays a pivotal role in partnering across teams to reimagine end-to-end business solutions using intelligent automation and generative AI. These solutions will optimize business processes, drive performance, and expand revenue generation opportunities.The&nbsp;Sr. Manager, Portfolio &amp; Intake Management, will play an essential role in both managing and optimizing the GMNS automation.ai intake process while ensuring transparent reporting and communications of prioritized initiatives through the product development lifecycle. This is an exciting opportunity to enable new and emerging technologies!<h4>Key Responsibilities</h4><ul><li>Manage the intake process for new intelligent automation and Gen AI opportunities: <ul><li>Collaborate with business stakeholders to understand and document opportunity details</li><li>Develop accurate and measurable cost benefit analysis</li><li>Partner with engineering to determine high level sizing and solution type</li><li>Coordinate with stakeholders to develop compelling pitch decks and guide prioritized use cases through required approval processes</li><li>Coordinate initial risk reviews with Control Management</li></ul></li><li>Streamline and evolve the intake process including&nbsp;migrating the intake process to a new tool, likely Airtable</li><li>Lead annual technology planning process for the automation and AI initiatives, serving as a liaison to the planning team and ensuring that the team information is reflected accurately throughout both the annual planning process and quarterly roadmap updates</li><li>Develop and deliver a communication plan to update stakeholders and leadership and socialize initiatives across GMNS</li><li>Own development of senior leadership and Steering Committee presentations, and status updates by partnering with the program and product delivery team</li><li>Provide thought leadership towards the strategy of the team and find synergies across use cases and solutions</li><li>Assist in documenting team processes and product development lifecycle</li><li>Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI</li><li>Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic environment</li></ul><h4>Minimum Qualifications</h4><ul><li>Outstanding written and oral communication skills</li><li>Highly organized, detail oriented with a proven ability to manage multiple workstreams and solve complex problems</li><li>Strong stakeholder management skills with the ability to influence without authority and communicate effectively across all levels of the organization</li><li>Experience in project management and process transformation</li><li>Strong analytical and problem-solving skills</li><li>Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvements</li></ul><h4>Preferred Qualifications</h4><ul><li>Understanding of Intelligent Automation and Generative AI to solve business pain points</li><li>Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes</li><li>Experience with Agile methodologies and tools, working directly with scrum teams to launch products and features&nbsp;</li><li>Experience using Airtable&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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