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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Vice President of Consumer Practices and Complaints Oversight is responsible for leading a centralized team of high-performing professionals in the administration of a comprehensive Consumer Practices and Complaints oversight program for American Express. This position will involve extensive collaboration with senior leaders across different business units to provide strategic oversight and credible challenge on potential consumer practices risks. The Vice President will be responsible for overseeing the implementation and development of these programs, including monitoring of day-to-day compliance activities, conducting risk assessments, preparing, reporting and communicating testing &amp; review findings to management and compliance committees.Job responsibilities include:<ul><li>Ensure an effective Consumer Practices (UDAAP) Risk Management Program for American Express National Bank (“Bank”) that is appropriate for the size and complexity of the business.</li><li>Provide strategic oversight of the Bank's Program and guide the development of a risk-based annual plan for the Bank, including the development, implementation, and oversight of the Bank’s monitoring and testing program.</li><li>Communicate changes to pertinent laws and regulations and state laws as well as significant industry trends and partner with the Bank to implement or revise processes to address these changes</li><li>Collaborate with the Bank and Business Units on corrective action or remediation plans for identified compliance weaknesses and monitor the status of the remediation plans.</li><li>Develop and implement effective training for all relevant areas.</li><li>Liaise with regulatory agencies, as required, during examinations of Consumer Practices and Complaints Programs, including preparing responses to examination- or supervisory-related requests.</li><li>Present to Senior Management and the Board of Directors on Program activities, areas of potential risk, and key external regulatory updates.</li><li>Actively participating in committees to proactively identify risks and emerging issues applicable to ongoing and proposed business activities.</li></ul>·Collaborate with complaints teams to conduct reviews and associated risks<ul><li>Work closely with colleagues in the General Counsel’s Organization to communicate the requirements of pertinent federal and state and regulations, as well as significant industry trends.This includes partnering with Bank stakeholders to implement or revise processes to address regulatory changes (such as the data collection and reporting requirements set forth Dodd-Frank Section 1071).</li></ul>Qualifications:<ul><li>Bachelor's Degree required; advanced degree (J.D or M.A. or above in Statistics) preferred.</li><li>At least eight (8) years’ experience identifying customer harm and evaluating UDAP/UDAAP risk, in the financial services industry and working with consumer complaints, complaint oversight, and/or complaint program execution.</li><li>Sound experience in managing activity in compliance, banking, regulatory examination or audit required. </li></ul>·Prior regulatory experience such as having worked at a regulatory agency or working directly with regulators by driving regulatory exam management specifically with a deep regulatory knowledge of all Consumer Practices related regulations and requirements.<ul><li>Knowledge of all regulatory bodies that influence bank policiesfor Consumer Practices and Complaints Management within the United States.</li><li>Strong knowledge with statistical testing methods used to conduct statistical analysis.</li><li>Strong project management skills, ability to manage multiple projects and support multiple priorities simultaneously.</li><li>Proactive and strategic mindset with a focus on talent development.</li><li>Strong stakeholder management skills and ability to support multiple priorities simultaneously.</li><li>Able to drive results while working with ambiguity.</li><li>Strong communications skills including the ability to influence at all levels of management.</li><li>Ability to effectively challenge business partners in areas such as, Consumer Practices and Complaints.</li><li>Certified Regulatory Compliance Manager (CRCM) Certification preferred</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Vice President, Consumer Practices and Complaints Oversight

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Risk &amp; Compliance Organization (“GRC”) independently oversee the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.&nbsp;We are seeking a highly experienced Vice President, Committee Governance and Policy Management to join our Enterprise Risk Management and Risk Oversight (ERM&amp;RO) function within GRC. The successful candidate will play a meaningful role in managing governance frameworks, ensuring robust policy management, and facilitating effective committee coordination, including the documentation and execution of credible challenge processes.Key Responsibilities:<ul><li>Lead and oversee the governance and policy management function within the Enterprise Risk Management department, ensuring alignment with the company's risk management framework.</li><li>Act as the primary committee coordinator for enterprise-wide risk committees, ensuring the documentation and facilitation of credible challenge at the committee level.</li><li>Collaborate with senior leaders across various business units and risk functions to ensure governance standards are upheld and risks are adequately addressed.</li><li>Drive the development and maintenance of governance structures that support effective decision-making and oversight of key risk activities.</li><li>Manage the preparation and distribution of materials for risk management committees, ensuring timely, accurate, and comprehensive information for discussion and decision-making.</li><li>Establish and maintain a policy management framework to ensure that risk policies are current, well-documented, and effectively communicated across the organization.</li><li>Facilitate the review and update of governance frameworks, charters, and mandates to ensure they are responsive to regulatory expectations and internal risk strategies.</li><li>Provide strategic leadership in documenting and escalating risk-related issues and challenges to senior leadership and relevant risk committees.</li><li>Ensure compliance with regulatory requirements related to governance, risk, and policy management.</li></ul>Qualifications:<ul><li>10+ years of experience in governance, policy management, risk management, or a related field within GSIB’s.</li><li>Advanced degree in Business, Finance, Risk Management, or a related field is required. </li><li>Proven expertise in enterprise risk management, with a deep understanding of risk committee structures and governance frameworks.</li><li>Demonstrated experience in coordinating governance committees and documenting credible challenge processes.</li><li>Strong understanding of regulatory requirements and expectations for governance, including knowledge of financial services regulations and risk management best practices.</li><li>Excellent communication and stakeholder management skills, with the ability to influence and collaborate with senior executives and cross-functional teams.</li><li>Ability to think strategically, manage complex projects, and deliver results in a fast-paced, dynamic environment. </li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

VP, Committee Governance and Policy Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Vice President of Fair Lending is responsible for leading a centralized team of high-performing professionals in the administration of a comprehensive Fair Lending regulatory compliance program as well as the for American Express. This position will involve extensive collaboration with senior leaders across different business units to provide strategic oversight, and credible challenge on potential fair lending risks. The Vice President will be responsible for overseeing the implementation and development of these programs, including monitoring of day-to-day compliance activities, conducting risk assessments, preparing, reporting and communicating testing &amp; review findings to management and compliance committees.Job responsibilities include:<ul><li>Ensure an effective Fair Lending Risk Management Program for American Express National Bank (“Bank”) that is appropriate for the size and complexity of the business.</li><li>Provide strategic oversight of the Bank's Program and guide the development of a risk-based annual plan for the Bank, including the development, implementation, and oversight of the Bank’s monitoring and testing program.</li><li>Communicate changes to pertinent laws and regulations and state laws as well as significant industry trends and partner with the Bank to implement or revise processes to address these changes</li><li>Collaborate with the Bank and Business Units on corrective action or remediation plans for identified compliance weaknesses and monitor the status of the remediation plans.</li><li>Develop and implement effective training for all relevant areas.</li><li>Liaise with regulatory agencies, as required, during examinations of Consumer Practices and Complaints Programs, including preparing responses to examination- or supervisory-related requests.</li><li>Present to Senior Management and the Board of Directors on Program activities, areas of potential risk, and key external regulatory updates.</li><li>Actively participating in committees to proactively identify risks and emerging issues applicable to ongoing and proposed business activities.</li></ul>·Collaborate with complaints teams to conduct reviews and associated risks<ul><li>Work closely with colleagues in the General Counsel’s Organization to communicate the requirements of pertinent federal and state and regulations, as well as significant industry trends.This includes partnering with Bank stakeholders to implement or revise processes to address regulatory changes (such as the data collection and reporting requirements set forth Dodd-Frank Section 1071).</li></ul>Qualifications:<ul><li>Bachelor's Degree required; advanced degree (J.D or M.A. or above in Statistics) preferred.</li><li>At least eight (8) years’ experience identifying customer harm and evaluating risk,demonstrated Fair Lending leadership compliance experience in the financial services industry </li><li>Sound experience in managing activity in U.S. lending, compliance, banking, regulatory examination or audit required. </li></ul>·Prior regulatory experience such as having worked at a regulatory agency or working directly with regulators by driving regulatory exam management specifically with a deep regulatory knowledge of all Fair Lending related regulations and requirements.<ul><li>Knowledge of all regulatory bodies that influence U.S. Fair Lending and and general banking practices within the United States.</li><li>Strong knowledge with statistical testing methods used to conduct fair lending statistical analysis.</li><li>Strong project management skills, ability to manage multiple projects and support multiple priorities simultaneously.</li><li>Proactive and strategic mindset with a focus on talent development.</li><li>Strong stakeholder management skills and ability to support multiple priorities simultaneously.</li><li>Able to drive results while working with ambiguity.</li><li>Strong communications skills including the ability to influence at all levels of management.</li><li>Ability to effectively challenge business partners in areas such as Fair Lending, </li><li>Certified Regulatory Compliance Manager (CRCM) Certification preferred&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Fair Lending

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleWe are embarking on a large-scale digital transformation program to continue to modernize and enhance our digital capabilities and offerings across our proprietary European and North American markets. We are seeking an experienced Analyst, Product Management who will support with defining and delivering new features to support the capability roadmap and partner with our engineering teams to deliver results.&nbsp;Key Responsibilities<ul><li>Support the Product Manager in driving the roadmap for the platform.</li><li>Work closely with stakeholders gathering requirements</li><li>Understand and document user needs / pain points</li><li>Creating features, business flows and acceptance criteria</li><li>Break down features into user stories. Ensure work focuses on those with maximum value</li><li>Complete research and analyze market trends / regulation</li><li>Participate in team ceremonies including, but not limited to, daily standups, demos and retrospectives</li><li>Follow external industry trends, competitor developments and regulatory changes</li><li>Keep abreast with agile/scrum best practices</li></ul>&nbsp;Requirements/Qualifications<ul><li>Ability to translate business requirements into user stories &amp; technical specifications into business digestible instructions &amp; guidelines</li><li>Ability to effectively collaborate with internal and external stakeholders and effectively operate in ambiguity and quickly evolving priorities</li><li>Strong collaboration skills, ability to navigate cross functional teams to deliver on shared objectives</li><li>Previous experience managing end-to-end software execution in an agile environment for digital products preferred</li><li>Knowledge of Data and reporting tools for Payments across mandates, exceptions, and allocations would be a plus</li><li>Knowledge of US payment systems is a plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst, Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.About this role:We are looking for a highly experienced Digital Product Manager to join our Product Development team responsible for designing, building, and maintaining Customer Journeys for the Technology organization.As part of the mission critical Site Reliability Engineering and Application Support organization, this position will be responsible for driving the strategy and roadmap for the product that measures the official availability of technology services using customer experiences known as customer journeys.Your Mission Objective:This role will be responsible for developing and driving the delivery of the Customer Journey product. This includes multiple initiatives including, but not limited to: Identifying gaps in availability observability, driving reductions in recurring failures, defining the priority and level of support for new journeys, creating auditable processes, and identifying and mitigating risks.<ul><li>You are passionate about how customer journeys are a measure of success for the Technology organization.</li><li>You are customer focused by understanding that each journey reflects our customer’s experiences.</li><li>You are commercial-minded and making decisions based on what is best for the enterprise.</li><li>You bring about change and can create audit, engagement, and maintenance programs to support the product and the roadmap.</li><li>You bring clarity and energy. You are great at communicating and bringing people together behind a common goal. You create clarity and manage conflicting viewpoints in diverse teams to deliver the best outcomes.</li><li>You have an executive presence and are experienced and comfortable delivering executive level messages.</li><li>You enjoy solving complex problems using your analytical skills and are always learning. You can make creative but pragmatic, data-driven, client-centric decisions about the direction we should take as a product to offer a best-in-class customer experience.</li><li>You are forward thinking and set the speed and direction for the roadmap.</li><li>You build strong networks and collaboration across technical teams and can influence outcomes without direct authority.</li></ul>Your Day to Day will involve:<ul><li>Ensuring we have solid processes and documentation to support audit requests.</li><li>Collaborating with technology and business teams to identify subject matter experts and key individuals to successfully deliver customer journeys.</li><li>Collaborating and influencing our Technology partners as a product owner to deliver a technical solution that supports the product scope and delights our customers.</li><li>Providing vision and direction on priorities to the delivery team.</li><li>Aligning on action items, owners, and due dates and tracking them to successful completion.</li><li>Tracking and driving multiple tasks connected to the delivery of multiple journeys that will be running in parallel.</li><li>Facilitating the resolution of complex risks, issues, and changes tied to initiatives and process.</li><li>Regularly manage and coordinate updates on risks, issues, and changes to leadership to ensure alignment with adjacent groups.</li><li>Acting as a subject matter expert for the product.</li><li>Analyzing trends, industry standards, and best practices to be employed in the offerings.</li></ul>What we are looking for:<ul><li>7 plus years of Experience of the full product lifecycle as a Product Manager for a technology product is essential.</li><li>Proven record of accomplishment in product delivery with experience in a digital and highly regulated environment.</li><li>In-depth knowledge of technology availability metrics, methodologies, and audit points is essential.</li><li>Proven ability to work in a high visibility role that interfaces with senior leaders.</li><li>Proven ability to align product strategies to broader technology strategies and the ability to pivot/course correct as needed.</li><li>Ability to lead product initiatives and maintain an overall strategic trajectory.&nbsp;</li><li>Ability to break a strategy down into capabilities, features, and user stories.</li><li>Ability to envision a complex platform, from a system and business perspective end to end, and identify how a new initiative might impact the construct.</li><li>Ability to synthesize substantial amounts of complex data and identify the priority/essential elements.</li><li>Passionate about Customer Experience, understand the importance of mapping Customer Journeys as part of UX and service design.</li><li>Committed to providing clarity and direction to ambiguity by using data-backed analysis.</li><li>Positively collaborating with and influencing partners.</li><li>Clear communication to explain complicated features simply to internal and external stakeholders.</li><li>A critical thinker who can work independently to manage competing demands for time using effective communication and stakeholder management skills.</li><li>Experience working in Technology Operations with experience and knowledge of SRE and Application Support roles.</li><li>Experienced in using Excel, Power Point and drawing process flows.</li></ul>Preferred Qualifications:<ul><li>PO/PM Accreditation preferred</li><li>Knowledge of Alerting, Logging, and Monitoring tools such as Splunk and ELF are preferred.</li><li>Experience in the financial/banking industry is preferred.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior  Manager - Digital Product Mgmt

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.This role will be part of the Global Services Group (GSG) Finance organization, which partners closely with the GSG business in achieving strategic objectives. GSG employs over 30,000 colleagues in 22 countries delivering extraordinary customer care to Card Members and merchants around the world, while providing world-class credit, collections and fraud services, and driving revenue growth for the company.&nbsp; It also houses the shared services organization that brings together key functions to support American Express internally.The successful candidate will be part of a team supporting the GSG business in decision making around Card Member servicing.&nbsp;Primary responsibilities of this role will include data analytics connecting financial and operational metrics that will help shape business strategy, along with results and planning support.&nbsp; The candidate will be required to form strong relationships with GSG business partners, and will have significant interaction across the Finance community.&nbsp;Key responsibilities include, but are not limited to:<ul><li>Provide value-added decision support to GSG business partners with a proactive approach to assessing financial and operational trends to identify potential funding risks/opportunities</li><li>Identify and analyze linkages between business and financial data, including developing and testing hypotheses as well as driving ad hoc analytics in Cornerstone</li><li>Assist in providing senior management in Finance and the GSG business with relevant and timely results, outlook, and trend analysis</li><li>Play a key role in month end close, regular financial reviews, business unit reviews, and planning activities to enable GSG to deliver against aggressive targets</li><li>Prepare and present insightful analysis and key recommendations to Finance and GSG Leadership to drive decision making</li><li>Collaborate with other finance teams including: Business Planning, GSG HQ Finance, BU FP&amp;A, and Corporate Planning to ensure holistic success of the overall finance organization</li></ul>Minimum Qualifications<ul><li>3+ years of relevant experience</li><li>Strong analytical, organizational, and problem solving skills</li><li>Proven ability to structure analyses using large amounts of data</li><li>Ability to break down complex ideas into understandable and actionable messages for an executive audience</li><li>Ability to make connections between business decisions and P&amp;L impacts</li><li>Comfort and composure in a fast paced and sometimes ambiguous environment</li><li>Proven ability to build relationships and influence others, both in and out of Finance</li><li>Ability to operate and interact independently with business partners</li><li>Exceptional communication skills, both verbal and written</li><li>Advanced Excel, Powerpoint a must</li><li>Bachelor degree required</li></ul>Preferred Qualifications<ul><li>MBA a plus</li><li>TM1, Essbase, SQL, Cornerstone, Power BI preferred</li></ul>Non-considerations for sponsorship:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - GSG/LFO Finance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Director &amp; Counsel – American Express Global DiningThe U.S. Consumer Services team of the General Counsel’s Organization (GCO) is seeking a Director &amp; Counsel to support Global Dining. The Global Dining team’s mission is to continually define the company’s dining strategy, with a focus on supporting some of the world’s best restaurants, using technology to imagine the future of hospitality and developing Card Member dining benefits. The position will work closely with business partners, legal professionals in the GCO, as well as stakeholders across the enterprise, to provide day-to-day support on a diverse array of legal issues. Here's just some of what you’ll do in this role:<ul><li>Participate as part of a team of seasoned attorneys serving as the primary business lawyers and strategic advisors to the American Express Global Dining business</li><li>Provide legal advice and strategic support to business clients responsible for American Express’s Global Dining strategy on a wide range of matters, including strategic negotiations, benefit development initiatives, customer marketing and customer communications, issue and dispute resolution, and process improvements</li><li>Support contract drafting and negotiations for a broad range of agreements, with varying complexity. Examples include commercial contracts with restaurants, hospitality groups and other strategic partners, sponsorship agreements, talent and event agreements</li><li>Partner with Global Dining marketing organization to enhance engagement and approval processes, and to review and approve marketing materials, terms and other disclosures </li><li>Support the development, implementation and ongoing delivery of dining-related benefits in various consumer and commercial products and services, and maintain a holistic view of the legal and risk positions taken across different lines of business </li><li>Serve as the primary escalation point for critical issues of legal interpretation involving partnerships, benefit operations, customer experience, and related products and services</li><li>Form strong partnerships with business teams, GCO colleagues, Line of Business Compliance, Risk, Finance, Privacy, Global Marketing and Control Management teams to mitigate legal, operational, regulatory and reputational risks </li><li>Develop subject matter expertise on laws and regulations that impact consumer facing offers and benefits, including UDAAP</li><li>Provide support for ad-hoc special projects underpinning Amex’s broader US benefit and loyalty strategy</li><li>Collaborate across the General Counsel’s Organization to facilitate knowledge sharing and best practices </li></ul>Minimum Qualifications<ul><li>Bachelor’s degree and J.D. </li><li>Admission to practice law in New York in good standing</li><li>6+ years of relevant work experience in a law firm and/or in-house corporate legal environment</li></ul>Preferred Qualifications<ul><li>Direct experience managing complex transactions in a highly regulated, deadline intensive environment</li><li>Proven ability to act as a trusted advisor and synthesize complex legal issues to senior business leaders</li><li>Ability to gain credibility, manage expectations and generate buy-in through relationship building and communication</li><li>High-energy, team oriented, self-starter with strong written and interpersonal communication skills, executive presence, and ability to effectively interact at all levels within the organization </li><li>Strong passion for developing creative solutions to issues as they arise</li><li>Must work well in cross-functional team settings and have a keen eye for initiating and driving end to end process improvements to enhance efficiency and productivity</li><li>Prior people leadership is a plus</li></ul>Additional Details<ul><li>Location:&nbsp;200 Vesey St, New York, NY 10285</li><li>Workplace Flexibility:&nbsp;Hybrid</li><li>Visa Sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as American Express will not pursue visa sponsorship for this position.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director & Counsel

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Strategic Partnerships (SP) manages the most significant enterprise relationships across American Express, with a mission to build differentiated partnerships that unlock the potential of American Express’ strategic relationships to drive growth and innovation. The team is responsible for defining a multi-year partnership strategy, supporting key negotiations and projects, and driving new business opportunities globally with our largest Blue Box partners.We are looking for a responsible, professional, and flexible Executive Assistant who will provide high-quality in-person administrative assistance for the Chief Partner Officer (CPO). The Chief Partner Officer oversees a US-based team of 40+ colleagues, reports to the Vice Chairman of the Company, and sits on the Executive Committee in addition to multiple external board positions.The CPO’s office is a dynamic, fast-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of stakeholders both inside and outside of American Express. This position is an integral part of the team and needs to be extremely proactive in anticipating and adapting to the needs of the senior executive and those in need of her time.&nbsp;The ideal candidate must be seasoned and experienced in working in an Executive Office team, handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, ability to manage and operate in a dynamic environment, being resourceful and knowing how to navigate large organizations will also be critical to success in this position.How will you make an impact in this role?<ul><li>Manage complex calendar activity, including coordination and oversight of internal and external business meetings, sending and responding to invitations, resolving difficult scheduling conflicts as they occur, etc.</li><li>Lead planning and execution of critical logistics, including reserving meeting facilities, setting up telepresence, and in-office catering.</li><li>Collaborate closely with EAs in Executive Offices internally and externally.</li><li>Make local travel arrangements and itineraries, including reservations for client meetings.</li><li>Manage the day-to-day on-site operations of the CPO office, including greeting clients, ordering supplies and materials, etc. </li><li>Work closely with the Executive Office team to coordinate CPO office operations.</li></ul>Minimum Qualifications<ul><li>Demonstrated ability to manage a complex, dynamic calendar; understanding priority of requests, high priority activities, and need for boundaries, as appropriate.</li><li>Proven track record of supporting executives effectively with a “customer first” mentality and keen attention to the executive’s job demands, experience and needs.</li><li>Ability to operate with a high level of integrity for handling sensitive issues and maintain complete confidentiality.</li><li>Ability to develop and deliver effective verbal and written communications, at all levels of management, colleagues and business contacts, to clearly convey information and/or to influence thinking or action.</li><li>Excellent time management and organizational skills with a strong focus on accuracy and attention to detail, with the ability to work flexibly, sometimes under pressure.</li><li>Proven ability to manage multiple priorities, work within deadlines in a fast-paced, dynamic environment and execute across multiple initiatives/tasks.</li><li>Ability to identify problems, determine possible solutions, and actively work to resolve issues, with appropriate need for escalation.</li><li>High level of proficiency using MS Office including Word, Excel and PowerPoint, as well as internal AXP (or related) tools and systems – WebEx, Zoom, Teams, Slack, Outlook, Ariba, Concur, SharePoint, etc.</li><li>Strong interpersonal, relationship and networking skills to build and maintain effective professional relationships across all areas of the organization.</li><li>Ability to interact effectively and diplomatically with executives and Executive Assistants across the organization.</li><li>Must be a team player who excels working in a dynamic environment.</li><li>Willing to work in the New York offices a minimum of 3-4 days per week.</li><li>Actively participate in team meetings and colleague engagement activities.</li></ul>Salary Range: $38.45 to $57.70 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Executive Assistant (Non Exempt)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.Our Solutions Architects have both deep technical and strategic business knowledge. But they’re of one mind about using transformational technology to drive better business outcomes. So If Business and Data Architecture is second nature to you, there’s no better place to build a career.This role will lead our team of solution architects supporting Global Commercial Services Technology within American Express. This is a business &amp; technology facing role, mapping business process to capabilities, providing E2E solution for the prioritized features, ensuring flexible and global system/capability design and 1-2 year capability roadmap including performance, availability and test automation. The role involves working with product managers, business managers and engineering leaders to convert the business idea/vision into a development roadmap.The incumbent will also be responsible day to day solution management cadence in Agile framework across GCST products and processes. Requires strong organizational, technical and creative problem-solving skills. Requires strong stakeholder management and ability to influence across multiple levels of leadership. Must work well in a dynamic, complex environment and under deadline pressures. Propagates architectural flows and governance to a set of scrum teams to deploy the new business features across products for GCS.How will you make an impact in this role?<ul><li>Run solution management cadence including partners (Product Development, Technology, and business teams) to identify needs, opportunities, and gaps, and solve problems</li><li>Establish and maintain strong relationships with key stakeholders and cross functional partners to deliver collaboratively&nbsp;</li><li>Consolidate and correlate disconnected business needs, processes and identify synergies to avoid redundant design and build.</li><li>Demonstrate a solid understanding of the business process, drivers for change and recommend the right solution</li><li>Implement process improvements to streamline areas for your team such as hiring, onboarding, and internal/external communication</li><li>Recruit and retain solution architecture talent</li><li>Cultivate an environment of continuous improvement through technical guidance, coaching, mentoring, and feedback.&nbsp;</li><li>Brainstorm and negotiate effectively with various stakeholders to continuously come up with best design</li></ul>Minimum Qualifications<ul><li>5+ years of solution architecture experience</li><li>A good balance of business acumen and technical knowledge with a proven track record of driving digital innovation and architecture with a customer-first mindset</li><li>Experience partnering cross functionally and being a hands-on leader to drive successful execution</li><li>Understanding of the evolving compliance and regulatory requirements and environment and how to incorporate technology, infrastructure and security requirements into the product design</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>High degree of organization, individual initiative and personal accountability</li><li>An ability to solve complex problems and a highly analytical approach</li><li>7+ years in agile product development and delivery</li></ul>Preferred Qualifications<ul><li>Computer Science degree</li><li>Experience leading a team of senior engineers or solution architects</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Staff Engineer, Solution Architecture

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) offers powerful backing and financial support to business clients of all sizes. The GCS US Small and Medium Enterprise (US SME) Marketing team strives to provide our customers with the world’s best customer experience every day to ensure that we are essential partners to our clients. Your mission:<ul><li>Create, optimize, and implement lifecycle marketing strategies to engage and retain existing Business Checking Account customers.</li></ul>How will you make an impact in this role?<ul><li>Lead email campaigns and journeys end-to-end, including strategy, copy/creative development, legal/compliance approvals, execution, and results&nbsp;&nbsp; </li></ul><ul><li>Own the digital membership guide experience for new customers to educate and drive successful customer onboarding&nbsp;</li></ul><ul><li>Work closely with Analytics team to understand drivers of product usage; leverage insights and data to develop new marketingstrategies to drive product usage and digital engagement</li></ul><ul><li>Partner with Product Marketing and Product to improve how to convey value and drive product feature understanding and usage at each stage of the customer lifecycle</li></ul><ul><li>Build marketing strategy and channel plan to support new go-to-market feature launches&nbsp;</li></ul><ul><li>Collaborate with Marketing Automation team to translate marketing plans to execution to further our targeting &amp; personalization capabilities</li></ul>What we're looking for in you:<ul><li>Proactivity: you operate independently, work to remove roadblocks, and are persistent</li></ul><ul><li>Curiosity: you ask questions, love learning, dig into the details, and challenge the norm&nbsp; </li></ul><ul><li>Critical thinking: you provide thought leadership and make recommendations based on your findings&nbsp;</li></ul><ul><li>Flexibility/Adaptability: you adjust quickly to changing priorities and conditions; you cope effectively with complexity and change</li></ul><ul><li>Data analysis: you use data from multiple sources to create insights-driven strategies</li></ul><ul><li>Communication: you communicate in a clear and compelling way</li></ul><ul><li>Attitude: You possess a positive, can-do attitude and are eager to solve difficult challenges</li></ul>Minimum Qualifications:<ul><li>3-5+ years of experience in Marketing or Product working on customer-facing collateral, especially email</li></ul><ul><li>Excellent project management, organization, attention to detail, and collaboration skills</li></ul><ul><li>Experience analyzing and reporting performance data and KPIs</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

333 American Express Jobs