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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.How will you make an impact in this role?The Deposits &amp; Direct Marketing Team, within the US Consumer Marketing Group, is responsible for driving incremental revenue growth through customer-centric strategies across proven Spend, Lend &amp; Deposits treatments. We do this across Amex proprietary Digital, Email &amp; Direct Mail marketing channels to make Amex essential for our Card Members.This Senior Analyst will help lead charge in driving efficient revenue growth across the Personal Loan treatment, by developing customer-first marketing strategies across our Email and Direct Mail channels. This Senior Analyst will help develop compelling marketing creatives, form learning agendas, modernize journeys, optimize targeting strategy, analyze complex campaign performance data, and ensure flawless operational execution. The ideal candidate should have a passion for performance marketing in the Email and Direct Mail channels; ability to challenge the status quo with innovative thinking; be both analytic &amp; creative; have strong relationship management skills and be able to collaborate effectively with key partners around the organization including Product, Analytics, Brand, GCO, Compliance, Treatment Strategy, Direct Mail Excellence, Salesforce, Investment Management &amp; Services &amp; External Creative Agencies.Core Responsibilities Include:&nbsp;<ul><li>Influence development of new customer-centric marketing that will deliver incremental accepts and revenue across lending proven treatments in the Email &amp; Direct Mail channels</li><li>Influence our strategy and results by identifying new opportunities, innovating our tactics, and applying a test &amp; learn approach </li><li>Strong financial intelligence and problem-solving skills</li><li>Ability to partner, build internal relationships and influence key partners while thriving in a highly collaborative, fast paced environment</li><li>Excellent business knowledge, clear written and verbal communication skills</li><li>Ability to deliver successful results in a complex environment and lead others even with limited direct authority at times</li><li>Optimize targeting/segmentation strategy in close partnership with Data Analytics, Card Product, Risk, and Finance teams</li><li>Analyze monthly results reporting, forecasting and budget activities for respective treatments</li><li>Ability to use results data and learnings to drive creative strategies that ladder up to broader team goals</li></ul>Minimum Qualifications<ul><li>2+ years of marketing experience </li><li>Demonstrated ability developing &amp; executing marketing; experience in Email, Direct Mail or Digital marketing preferred</li><li>Experience in growth marketing, a plus</li><li>Customer centric marketer who can translate insights into strategies</li><li>Strategic thought starter who can develop a vision linked to organizational goals, but also deliver work with consistence, independence, and excitement</li><li>Have a “can do” attitude towards problem solving and demonstrated ability to work well with new opportunities</li><li>Marketing experience with demonstrated test &amp; learn and customer-centric priorities</li><li>Strong project management and organizational skills including attention to detail, handling multiple priorities, managing timelines, driving flawless execution</li><li>High proficiency in Excel; comfortable managing complex data and proven ability to derive insights from it</li><li>Expert ability to build and manage relationships across band-levels to influence internal and external partners across multiple work streams to deliver results</li><li>Superior verbal, written, presentation, and interpersonal communication skills</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Sr Analyst - Direct Channels, Lend

You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Travel &amp; Lifestyle Services (TLS) business unit offers various services to our card members to explore the world. To bring membership to life, the Global E2E Testing team supports all travel capabilities in TLS. With a deep understanding of travel domain, testing methodologies and digital standards and trends, we are responsible for delivering a flawless, connected experience while equipping a high-tech, high-touch workforceThe Director, User Acceptance Testing for American Express Travel &amp; Lifestyle Services (TLS) is responsible for the strategy, leadership, direction, and resource plan for the teams that perform E2E testing and assess the efficacy of testing procedures and performance of the travel-related products and capabilities within the TLS product suite. In this role you will work closely with your peers in Product Management, Internal and External Software Engineering, Call Center Management, and other Amex Enterprise teams to integrate quality and usability principles into the development of the software applications within the TLS portfolio.The ideal candidate will have 8+ years of travel industry technology experience, a working knowledge of agile software development and testing methodologies, Test Automation practices and Tools, proven track record of leading a large geographically diverse teams, strong collaboration focus, and strong communication/influencing ability.Key Responsibilities<ul><li>Overseeing the execution of User Acceptance, User Experience, and End-to-End testing activities for entire Travel eco-system and supporting large programs, multi-partner environment covering 22 countries.</li><li>Understanding evolving trends and applying best practices in the industry for an effective testing team</li><li>Applying a risk-based approach along with automated testing to ensure that software releases are thoroughly tested and released on time.</li><li>Creating a roadmap of test automation capabilities/features that will improve speed to market.</li><li>Creating best practices of retrospectives, test metrics and usability observations to provide meaningful insight that can be used to introduce improvements in all phases of the product lifecycle.</li><li>Driving transformational change in the Product Development Life Cycle by partnering with Product and Engineering teams that enables improved speed to market, efficiency and quality.</li><li>Leading a large, diverse team with focus on continuous improvement through KPIs.</li><li>Managing multiple vendor partners, testing environments, various test card and creating synergies with various partner organization(internal and external)</li><li>Coaching a team of high performing colleagues and learning from strong peers to continuously raising bar</li></ul>Required Qualifications<ul><li>Minimum 5 years’ experience in a Quality Assurance or Product Support leadership role with GDS, Online Travel Booking websites, or other travel technology vendor.</li><li>Outstanding people leader, team builder, and influencer with a proven ability to direct diverse teams toward common goals in a highly matrixed organization.</li><li>Experience managing large scale projects that include multiple business partners, multi-cultural, global and vendor teams.</li><li>Proficiency with Rally, Jira, Confluence, or similar case management and/or defect tracking applications.</li><li>Excellent verbal, written, presentation, and interpersonal skills; at ease working at all levels within the organization.</li><li>Able to work flexible hours; occasional travel (2 trips/year) may be required.</li><li>Bachelor’s Degree or equivalent work experience.</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of inoffice and virtual days) or fully virtually. If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&amp;J) and, for medically eligible colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director – User Acceptance Testing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The US SME (Small &amp; Medium Enterprise) Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way. The Sales Enablement- Performance &amp; Insights team is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for measuring business performance and uncovering actionable insights to support GCS growth. The GCS US SME group manages strategic corporate payment relationships with clients, including many organizations and acquires new corporate payments customers with annual charge volume over $400B.The VP of Sales Enablement – Performance &amp; Insights is responsible for partnering with the GCS US SME organization for the two most critical units within SME1) US SME Customer teams2) US SME Acquisition teamsThe role includes partnering with US SME GM and leadership team, to optimize business performance through value-add business analyses and insights. The successful candidate needs to be the key thought partner for US SME teams in ensuring the broader team’s ability to achieve success both strategically and tactically.&nbsp; The leader will work very closely with several cross-functional partners including, Finance, SABE, Incentive Design Governance, Global Marketing, American Express Technology, Risk and other supporting teams. In addition to these core responsibilities, the successful candidate will lead special projects that drive the US SME strategy forward.The leader will:&nbsp;<ul><li>Lead the transformation to further enable US SME on its path to become an insight-driven business</li><li>Provide metrics and insights to US SME GM to understand the health of the business</li><li>Partner closely with Sales and Account Development LT to design a strategy for SME teams</li><li>Partner closely with Sales Enablement VPs</li><li>Lead the annual process to design territories and portfolios, design Sales Incentive Plans, create targets, and scorecards for Customer and Acquisition teams</li><li>Provide oversight and guidance for Customer and Acquisition performance reporting</li><li>Consult and collaborate with senior leaders, internal business partners and subject matter experts to analyze and lead strategic business initiatives that deliver against performance improvement opportunities and drive the future success of the GCS business</li><li>Design and deliver insightful deep dive analyses to measure performance, and inform decision making at all levels (GMs, Business Planning, Sales and Account Development)</li><li>Focus on strategic thought leadership, including regular reviews of Sales &amp; Account Development portfolios, resourcing requirements &amp; field structures, targeting methodologies and sales force effectiveness against business objectives</li><li>Grow and develop team of strong performers</li></ul>As a senior leader of the Sales Enablement, Pricing and Transformation Team, this individual will contribute to broader business-building P&amp;L improvement and customer engagement strategies to ensure the success of the GCS business. The role involves partnering closely with the other SPT team members to share and syndicate best practices and to leverage and grow our global talent.Minimum QualificationsThe candidate should demonstrate strong commercial and analytical acumen and an ability to assess complex and diverse information to drive business performance outcomes, with proven ability to:<ul><li>Think strategically and convert strategy into clear, actionable tactics to drive business growth</li><li>Exhibit strong judgment of customer and business needs to deliver profitable growth</li><li>Deep experience communicating with and presenting to senior level audiences</li><li>Strong relationship leadership with a track record of positively collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders</li><li>Appropriately challenge the status quo to drive transformational change for the organization</li><li>Drive desired business outcomes by setting vision, goals and objectives that motivate and inspire the organization to deliver, backed by personal accountability and commitment to success</li><li>Make complex prioritization trade-offs and tactical decisions using sound business judgment and reasoning skills</li><li>Build strong business relationships, and influence without authority to drive organization-wide and senior leader-level alignment; collaborate and demonstrate genuine teamwork within and outside the GCS organization, navigate and manage the matrix</li><li>Lead the development of insightful analysis and business solutions for clients, prospects and the field across the region based on a thorough understanding of B2B commercial dynamics</li><li>Operate autonomously and make complex decisions in situations of ambiguity and time pressure</li><li>Attract and effectively lead, develop and motivate a high-achieving team through technical and leadership guidance&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP, Sales Enablement – Performance & Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Sr. Client Manager (CLM) position is responsible for managing a portfolio of approximately 75-100 merchants from B2C and B2B companies representing approximately $1B in annual American Express charge volume. These are well-known brands across various industries and verticals including restaurant, retail, entertainment, manufacturing and professional services.&nbsp;Responsibilities include managing and expanding American Express’ merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity. This includes establishing deep, mutually beneficial, and profitable, relationships with the merchants and driving incremental revenue to the merchant and Amex. By understanding the merchant's organization and industry and applying knowledge of American Express, CLMs serve as consultants within Amex to develop and sell Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences.Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and new partnerships? Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused? If so, this role is for you.<ul><li>Manage a portfolio of approximately 75-100 strategic cross-industry merchants</li><li>Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc.</li><li>Identify and expand existing business relationships, increase acceptance with merchants, and develop strategic portfolio / account plans</li><li>Provide proactive consultation to drive business growth and improve customer satisfaction</li><li>Develop and execute strategic account plans to grow Amex revenue, market share and profitability</li><li>Increase Amex relevance by consistently and effectively communicating the value story</li><li>Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline</li><li>Build and leverage relationships with internal network to efficiently execute against account growth plans</li><li>Increase Merchant Satisfaction (NPS score)</li></ul>Minimum Qualifications<ul><li>Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio</li><li>Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach</li><li>Strong negotiation, influencing and collaboration skills are required</li><li>Highly customer focused, a self-starter and a results-driven individual</li><li>Ability to articulate value proposition and connect it to the customer’s business model</li><li>Strong presentation/negotiation skills and the ability to build rapport and credibility</li><li>Proven success of influencing and collaborating with C-level decision makers</li><li>Excellent oral/written communication and be proficient in MS Office applications</li><li>Ability to communicate frequently, candidly, and clearly</li><li>Ability to listen and adapt/pivot approach</li><li>Bachelors Required</li><li>50% Travel required withing Michigan and Detroit</li></ul>Preferred Qualifications<ul><li>Exceptional financial analysis expertise, both qualitative and analytical, with the ability to prepare financial analysis to support value propositions and support growth proposals</li><li>Minimum of 5 years of proven success in account management/sales and portfolio planning</li><li>Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Client Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The Consumer Banking Organization was created to meet ongoing American Express Members’ financial services needs beyond the card and build upon a broader Membership promise. The mission of the American Express Consumer Banking organization is to develop Everyday Banking Products that provide members unparalleled value, service and convenience.Sr. Analyst Consumer Savings Product ManagementThe Consumer Banking Organization’s mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company.&nbsp;&nbsp;The Senior Analyst, Savings Product Management, will be an essential part of the team responsible for ongoing management and evolution of our Savings HYSA and CD product customer experience, with a particular focus on supporting strategies to drive both adoption (acquisition) and sustained engagement. This is a highly cross-functional role, and this person will play a key role by collaborating with a diverse set of partner teams to impact how we market to customers and what is displayed throughout the end-to-end customer journey. Key Responsibilities<ul><li>Partner cross-functionally to support the continued evolution of our customer acquisition and loyalty strategy, including development, management, and launch of key marketing campaigns, incentive offers, SEO strategy, and marketing capabilities</li><li>Manage product toolkit, as well as product Claims and FAQs </li><li>Maintain website content using OneCMS, the Enterprise content management system</li><li>Support product research agenda, including deriving insights from external environment and competitive set </li><li>Develop strong cross-functional relationships with key partners including Marketing, Product Development, Analytics, Legal, Risk &amp; Compliance, Finance and Technology </li><li>Oversee annual team budget, including ownership and maintenance of tracker document, monthly updates to leadership, and partnership with key collaborators to ensure timely processing of invoices </li></ul>Minimum Qualifications<ul><li>Resourceful, positive “roll-up your sleeves” attitude with analytical and creative problem-solving approach </li><li>Ability to project manage effectively in the face of ambiguity, multiple priorities, and a fast-paced environment </li><li>Solution-oriented, strategic thinker with attention to detail </li><li>Team player with strong interpersonal, leadership and influencing skills and the ability to work with partners across different functions and communicate with all levels of colleagues</li><li>Intellectual curiosity around Banking and Fintech space </li><li>2-3 years of professional experience </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Sr. Analyst, Savings Product Management - GTM & Growth Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.How will you make an impact in this role?<ul><li>Owns the development and testing aspect of the software development for assigned applications.</li><li>Develop Test Strategies, Plans and Execution Artifacts with internal and external partners.</li><li>Build and use a deep understanding of the products and technology assets being tested to ensure optimal test coverage.</li><li>Maintain test data and environments, Create, review and implement test cases at various quality assurance levels: Systems Integration, Partner Integration, Regression, and Performance.</li><li>Design quality metrics to be captured, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement.</li><li>Supervise and track resolution of defects, coordinating with engineers in order to prevent, report, and resolve the issues.</li><li>Primary focus (80%+) is spent writing code, unit testing, test automation, quality assurance &amp; doing automation testing in ongoing sprints.</li><li>Review requirements specification for development, defects, performance, reliability, scalability and set up and maintain the environment.</li><li>Responsible for performing code reviews, quality checks, implementing automated testing to gain efficiencies.</li><li>Implementing proof of concepts and new technologies to progress the efficiencies of the technical landscape.</li><li>Develops deep understanding of tie-ins with other systems and platforms within the supported domains·&nbsp;</li><li>Performs ongoing refactoring of code, quality assurance and testing, applying best practice methodologies and processes.</li><li>Identifies opportunities to adopt innovative technologies &amp; ideas in development / test area.· &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Provides continuous support for ongoing application availability·</li><li>Collaborate/influence within and across teams to create successes with an innovative mentality to challenge the status quo.</li></ul>Minimum Qualifications<ul><li>Degree in computer science, computer science engineering or confirmed experience.</li><li>Minimum 7 years of software development experience in a professional environment working with Java technologies - Core Java 8-21, Spring, Spring Boot, RESTful micro services, PostgreSQL, Oracle, Cassandra, Kafka, and RESTful API's.</li><li>7+ years experience with RESTful API development·</li><li>Design and implement innovative solution/framework that will improve software engineering velocity, observability, infrastructure resiliency and security, and data availability·</li><li>Good understanding of BDD &amp; TDD practices and experience in BDD test automation using java.</li><li>Experience on DevOps related practices such as CI/CD, Logging, Observability, Monitoring etc.Maven/Gradle build tool knowledge is required.</li><li>Any cloud experience is added advantage.</li><li>Proficient in front end technologies, like React is added advantage·</li><li>Experience with Continuous Integration/Continuous Deployment tools such as Jenkins, GitHub.</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to optimally interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Preferred Qualifications<ul><li>Experience working with global teams.</li><li>Prior experience with Credit Authorization systems/AMP.</li><li>Working experience in Big data, hive query, GCP, Big query.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineer, Risk Decision Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.How will you make an impact in this role?<h4>Key Responsibilities</h4><ul><li>Perform key aspects of software development for assigned applications including design, developing prototypes, and coding assignments.</li><li>Function as a leader on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)</li><li>Debug software components and identify code defects for remediation.</li><li>Leads deployment, support, and monitoring of software across test, integration, and production environments.</li><li>Automate deployments in test or production environments.</li></ul><h4>Leadership</h4><ul><li>Takes accountability for the success of the team achieving their goals.</li><li>Drives the team’s strategy and prioritizes initiatives.</li><li>Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas.</li><li>Be an efficiency multiplier for the team by analyzing and collaborating to enable the team to be more effective, productive, and demonstrating faster and stronger results.</li><li>Mentor and guide team members to success within the team.</li></ul><h4>Minimum Qualifications</h4>Up to 10+ years of software development experience in a professional environment and/or comparable experience such as:<ul><li>Hands-on expertise with application design, software development and automated testing.</li><li>Experience in Agile development methodology.</li><li>Expertise with HTML, CSS, AJAX, JavaScript Frameworks React and NodeJS.</li><li>Detailed understanding of XML, SOAP, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming.</li><li>Experience with continuous integration/deployment (Jenkins, Maven, XLR, Cobertura, Mockito, SOAPUI, JMeter).</li><li>Experience with RESTful API design and development using Java, J2EE, node, Spring Boot, Relation DBMS.</li><li>Expertise in objected oriented analysis and design across a variety of platforms.</li><li>Ability to effectively communicate to internal and external business partners on architecture and solution design.</li><li>Bachelor’s degree in computer science, computer science engineering, or related experience required, advanced degree.</li></ul><h4>Preferred Qualifications</h4><ul><li>Collaborates with leadership across multiple teams to define solution requirements and implementation Engineering &amp; Architecture.</li><li>Demonstrate expertise to help team members overcome software development challenges.</li><li>Solves coding problems outside of day-to-day responsibilities.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer, Global Services Group

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The B2B Product Management team within Corporate Business Product Management (CBPM) in Global Commercial services manages and develops solutions and digital products for multiple growth segments of American Express. Specifically, we lead the B2B payment payments that drive over $40B in volume across multiple customer segments and markets.B2B Product Management is seeking a Director to drive product and platform enhancements on the B2B portfolio including Enterprise-level initiatives to lower cost of funds, adherence to evolving regulatory standards, and groundwork for new product launches. Included in this work is the need to understand our customer’s usage of our products intricately to define capabilities required in a future state model and partner with colleagues across American Express to ensure customer commitments and expectations are met through each initiative.Minimum Qualifications:<ul><li>Relevant experience in Product Management, Operations or B2B</li><li>Good knowledge of B2B payments and associated customer needs</li><li>Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually</li><li>Experience and comfort in managing a large-scale migration of customers and working with internal and external parties to create structure and guidance throughout process</li><li>Intricate understanding of global B2B platforms with multiple instances</li><li>Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually</li><li>Strong organizational skills with knowledge of operating mandates at large companies and ability to create and refine high-level customer needs prioritization</li><li>History of people leadership, leading teams directly,&nbsp;effectively managing, engaging and developing talent</li><li>Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment</li></ul>Preferred Qualification<ul><li>Ability to handle multiple large initiatives and unify them into a work plan.&nbsp;</li><li>Strong project management skills; ability to handle multiple requests and prioritize accordingly</li><li>Operational pragmatism and proven complex problem-solving skills&nbsp;</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-B2B Platform Operations and Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the LAX Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 6AM-10PM 7 DAYS A WEEK&nbsp; Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience required, including reservation experience</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge LAX

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Centurion Lounge Assistant Team Leader is a mentored position, with direct reports, which supports the Team Leader in coaching a team of highly skilled and motivated Member Service Professionals (MSPs) that provide travel, card, concierge, and lifestyle services to American Express Card Members visiting the American Express Centurion Lounge, located (ONSITE) in the&nbsp;DFW&nbsp;Airport. A successful Assistant Team Leader has a passion for delivering extraordinary service and will have a strong desire to further develop their leadership ability, through mentorship, to inspire the team to work together to drive outstanding business results. The Assistant Team Leader will work with the Team Leader to monitor customer interactions to ensure extraordinary service, coach their direct reports as well as the overall team on individual performance goals, use performance metrics and reporting to drive performance and business results. The Assistant Team Leader will mentee with the Team Leader to provide consistent and on-going coaching and feedback to ensure the team is performing at their highest levels. The Assistant Team Leader is an entrepreneur who is an advocate and supporter for both the team and customers. They thrive in ambiguity and can effectively, under the direction of the Team Leader, lead the team through change. They are intellectually curious, and they share a passion for growth and knowledge amongst their colleagues.As a Centurion Lounge Assistant Team Leader, through direction and mentorship from the Team Leader, support with<ul><li>Creating a cohesive team environment</li><li>Coaching their direct reports and the overall team to provide a high-touch, premium experience for all lounge guests.</li><li>Inspiring the team of MSPs to achieve their goals by providing continuous coaching, training and development; as well as, rewarding and recognizing accomplishments.</li><li>Communicating with the team to ensure that they are well informed about changes that may affect them and their customers.</li><li>Managing the team to ensure adequate servicing coverage is provided 365 days per year, which will include filling in when needed.</li><li>Working in tandem with the Team Leader to support evaluating team performance and creating development and action plans, on an individual level, which are owned and driven by each team member.</li><li>Working closely with the food and beverage lounge partners to create an extraordinary customer experience for all Centurion Lounge visitors.</li><li>Take an active role with promotional in-house events. • Identifying opportunities to improve operations within the Centurion Lounge and creating and implementing creative solutions to grow the business in tandem with the Team Leader.</li><li>Challenging yourself and the team to “raise the bar” by driving continuous improvement.</li></ul>Lounge Hours of operation are from 5:30AM- 10:00PM. Candidate must be able to work between these hours and days. Hours are subject to change due to business need.&nbsp;&nbsp;Qualifications: A successful candidate will have the following qualifications:<ul><li>Minimum 2 years’ proactive customer service experience (premium servicing a plus)</li><li>Minimum 2 years’ supervisory experience or proven track record as a high performing MSP</li><li>Airline, lounge, or travel industry experience highly preferred, including reservation experience.</li><li>Demonstrated passion for service with the ability to resolve customer issues and concerns.</li><li>Ability to successfully understand and implement policies, procedures, and programs.</li><li>Strong written, verbal and presentation skills</li><li>Ability to manage and resolve conflict.</li><li>Ability to drive and measure business results.</li><li>Strong analytical and creative problem-solving skills</li><li>Detail-oriented with strong organizational and prioritization skills who can work well under pressure.</li><li>Ability to work flexible shifts including nights, weekends and holidays are essential.</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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