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AutoNation is seeking an Associate DevOps Engineer to join our growing DevOps team. In this hands-on role, you will support the development and maintenance of our software delivery pipelines and assist in maintaining the performance and reliability of our platforms and services. This is an ideal opportunity for early-career professionals or recent graduates who are passionate about DevOps, cloud computing, and automation. You will work alongside experienced engineers and gain exposure to modern DevOps practices in a cloud-first, enterprise-scale environment.Key Responsibilities· Assist in managing version control systems and CI/CD pipelines using tools like Azure DevOps or GitHub Actions.· Support infrastructure provisioning using Infrastructure-as-Code (IaC) tools such as Terraform and CloudFormation under the guidance of senior engineers.· Help deploy and manage containerized applications using Docker and Kubernetes.· Write and maintain automation scripts using Bash, PowerShell, or Python.· Contribute to the setup and maintenance of monitoring and alerting tools (e.g., AppDynamics, CloudWatch, Azure Monitor, Grafana).· Participate in troubleshooting application and infrastructure issues across cloud and on-prem environments.· Engage in team standups, sprint planning, and technical discussions.· Continuously learn new tools, technologies, and best practices in DevOps and cloud computing.· Provide support during production deployments and assist in incident response activities.QualificationsRequired:· Min of 1 year of experience in DevOps, system administration, or a related IT field (internships or academic projects welcome).· Experience with version control systems (preferably Git).· Exposure to CI/CD tools and practices (e.g., Azure DevOps, GitHub Actions, or Jenkins).· Foundational understanding of cloud platforms such as AWS or Azure.· Familiarity with scripting languages like Bash, PowerShell, or Python.· Foundational understanding in virtualization and container technologies such as Docker and Kubernetes.· Strong communication skills, teamwork, and a willingness to learn.· Bachelor’s degree in Computer Science, Information Technology, or related field (or currently pursuing).Preferred / Nice to Have:· Hands-on experience with monitoring or logging tools (e.g., Grafana, AppDynamics, or ELK Stack).· Understanding of networking, Linux/Windows system administration, or basic cloud security concepts.· Certifications or coursework in cloud platforms (AWS, Azure, etc.).What We Offer· Mentorship and training from experienced DevOps engineers.· Exposure to enterprise-scale, cloud-based infrastructure and deployment systems.· Career development and certification support.· Collaborative, inclusive, and forward-thinking technology team.· Competitive salary and benefits package.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Associate DevOps Engineer

AutoNation Change and Incident Service Manager The successful candidate will own the change management process in a dedicated role as Change, Problem, and Incident Manager. Supporting CAB, proactive problem management. The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity.AutoNation Change and Incident Service ManagerThe successful candidate will own the change management process in a dedicated role as Change, Problem, and Incident Manager. Supporting CAB, proactive problem management. The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity. What will the role involve:Incident Classification &amp; PrioritizationClassify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined SLA (Service Level Agreement) criteria.Work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents.Ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact.Incident Resolution &amp; CoordinationCoordinate and collaborate with internal IT teams and external vendors to resolve incidents promptly.Follow established incident management processes and workflows to ensure that all incidents are resolved within agreed timelines and SLAs.Communicate incident status updates to relevant stakeholders, ensuring transparency and clarity throughout the resolution process. Change Management: Lead and coordinate the change management process across multiple IT workstreams, ensuring that changes are properly assessed, approved, and implemented with minimal disruption to services. Conduct Pre CAB and CAB, ensuring that all changes align with the overall portfolio objectives and deliver agreed benefits. Provide oversight of change-related issues, risks, prioritization, and communication, ensuring that all changes are managed in line with ITIL best practices. Work with project management teams to ensure that change initiatives are effectively integrated into the overall project lifecycle. Promote change management best practices across the organization, offering training and guidance to both technical and business teams. Problem Management: Manage the problem management process, ensuring that root causes of incidents are identified, documented, and resolved in a timely manner. Conduct problem reviews and work with relevant teams to implement permanent fixes, reducing the likelihood of recurring incidents. Maintain and update the problem management database, ensuring accurate tracking and reporting of problem resolution activities. Escalate complex issues as necessary, ensuring that they receive appropriate attention and resolution. Post-Incident ReviewsParticipate in post-incident reviews and analysis meetings to evaluate the effectiveness of incident handling and identify improvements for future incidents.Provide detailed reports on incidents, outlining the causes, impact, resolution, and lessons learned.Tool &amp; System ManagementResponsible for ServiceNow, including accurate logging, tracking, and reporting of incidents.Assist in the configuration and optimization of incident management systems to streamline workflows and enhance incident handling efficiency.Communication and Escalation: Act as the primary point of contact for change and incident &nbsp;management escalations, ensuring that all incidents &nbsp;are resolved promptly and effectively. Provide regular updates to senior management and stakeholders on the status of change and problem management activities. Facilitate communication between technical teams, project management personnel, and business stakeholders to ensure alignment and transparency. Experience5+ years of experience in IT support, service desk, or incident management roles. Experience using IT service management (ITSM) tools such as ServiceNow, Remedy, or other incident management platforms.Knowledge of ITIL incident management processes and best practices is highly preferred &nbsp; &nbsp; &nbsp;What skills will you have: •&nbsp;&nbsp; &nbsp;Strong knowledge of ServiceNow and its ITSM, and ITOM Modules. •&nbsp;&nbsp; &nbsp;Strong understanding of ITIL-based change and problem management processes. •&nbsp;&nbsp; &nbsp;Ability to quickly ramp up in evolving and challenging technical environments. •&nbsp;&nbsp; &nbsp;Proficiency in using ITSM tools for managing change and problem records. •&nbsp;&nbsp; &nbsp;Strong problem-solving and analytical skills, with the ability to assess incidents and determine the best course of action. •&nbsp;&nbsp; &nbsp;Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical teams and business stakeholders. •&nbsp;&nbsp; &nbsp;Strong organizational skills and attention to detail, with the ability to manage multiple incidents and priorities simultaneously. •&nbsp;&nbsp; &nbsp;Ability to work under pressure and in a fast-paced environment while maintaining a high level of professionalism. •&nbsp;&nbsp; &nbsp;Familiarity with monitoring and alerting tools to detect and manage incidents.CertificationsITIL Foundation certification or other relevant certifications in IT service management is preferred.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

IT Change & Incident Service Manager

Position Summary: The Cisco Webex Contact Center Engineer is responsible for the design, implementation, configuration, maintenance, and optimization of our Cisco Webex Contact Center platform. This role involves working closely with IT, Customer Experience (CX) teams, and business stakeholders to ensure a reliable, efficient, and scalable contact center environment that meets the needs of our customers and agents. The ideal candidate will possess strong technical expertise in Cisco Webex Contact Center, excellent problem-solving skills, and a customer-centric mindset. Organizational Relationships:This role will report to the Sr. Voice Engineer and work closely together with other IT teams.Job Responsibilities:1. Participate in the design and planning of the Cisco Webex Contact Center solutions, including call flows, IVR systems, routing strategies, agent desktops, and integrations.2. Implement and configure new Webex Contact Center features, and functionalities.3. Integrate Webex Contact Center with other enterprise systems, such as CRM, workforce management, and analytics platforms.4. Configure and maintain Webex Contact Center settings, including users, agents, teams, queues, routing rules, IVR scripts, and desktop layouts.5. Manage and troubleshoot issues related to voice quality, call routing, agent connectivity, and system performance.6. Provide technical support to contact center agents, supervisors, and other stakeholders.7. Collaborate effectively with IT teams (network, security, infrastructure), CX teams, and business stakeholders to understand requirements and deliver solutions.8. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers9. Adheres to all company policies, procedures, and safety standards. Qualifications:1. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).2. Proven experience (typically 3+ years) in managing and supporting Cisco Webex Contact Center solutions.3. Hands-on experience with Webex Contact Center configuration, including call flows, IVR design, routing strategies, and agent desktop setup.4. Strong understanding of contact center operations, technologies, and best practices.5. Knowledge of workforce management (WFM) and quality management (QM) systems.6. Experience with contact center analytics and reporting tools.7. Excellent troubleshooting and problem-solving skills.8. Ability to work independently and as part of a team.9. Must meet company’s requirements for employment.10. Valid in-state driver’s license and have and maintain an acceptable, safe driving record.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Cisco Webex Contact Center Engineer

We are seeking a Web Analytics Manager to lead the design, implementation, and optimization of our digital analytics programs. This role will manage analytics initiatives across web, mobile, and paid media channels, ensuring accurate data collection, actionable insights, and alignment with business objectives. The ideal candidate has hands-on experience with Adobe Analytics, Google Analytics, and data visualization tools, paired with the ability to manage cross-functional teams and drive performance improvements.Key Responsibilities:<ul><li>Lead the implementation, configuration, and governance of enterprise-level analytics tools including SQL- based reporting, Adobe Analytics, Adobe Launch, Customer Journey Analytics (CJA), and Google Analytics 4.</li><li>Manage data collection, validation, and quality assurance processes to ensure accurate, reliable analytics data.</li><li>Develop and maintain dashboards and reports in Tableau, Power BI, or similar tools to provide actionable insights to business stakeholders.</li><li>Collaborate with marketing, product, and engineering teams to define KPIs, measurement frameworks, and data-driven strategies that optimize customer experiences and campaign performance.</li><li>Conduct funnel analysis, conversion tracking, and segmentation analysis to identify opportunities for improved engagement and conversion rates.</li><li>Ensure compliance with GDPR, CCPA, and internal data governance policies.</li><li>Provide guidance and mentorship to junior analytics team members, supporting their professional growth and skills development.</li><li>Translate analytics findings into clear recommendations for business and technical stakeholders, balancing strategic insights with tactical action.</li></ul>Required Qualifications:<ul><li>5+ years of experience in digital analytics or data analysis roles, ideally with a mix of hands-on implementation and team management.</li><li>Strong proficiency with Adobe Analytics, Customer Journey Analytics, Adobe Launch / DTM, Google Analytics 4, GTM, and Tealium.</li><li>Experience with data visualization and BI tools such as Tableau or Power BI.</li><li>Proficient in SQL, Python, or similar programming/data manipulation languages.</li><li>Demonstrated ability to manage cross-functional projects and mentor junior team members.</li><li>Knowledge of SEO, paid media, and web optimization principles is a plus.</li><li>Excellent communication skills; able to translate complex analytics into actionable business insights.</li></ul>Preferred Qualifications:<ul><li>Experience with A/B testing, personalization, or attribution modeling.</li><li>Prior exposure to enterprise marketing technology stacks and large-scale analytics implementations.</li><li>Familiarity with data governance, compliance, and privacy regulations.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

4 Education / Training Jobs in Broward County