Black Job Center
Provider Dispute Resolution Claims Examiner II

Provider Dispute Resolution Claims Examiner II

locationLos Angeles, CA 90017, USA
PublishedPublished: 12/8/2023

Salary Range:  $60,778.00 (Min.) - $75,950.00 (Mid.) - $91,166.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Provider Dispute Resolution Claims Examiner (PDR) II is responsible for the accurate analysis and resolution determination of provider disputes from all sources.  Extensive knowledge of LA Care Direct services. Responds to provider inquiries related to claims payments and ensuring all PDR documents are processed timely with timely submission of all resolution letters.


Process all types of claims with focus on LA Care direct services. Claims will be accurately processed within the applicable contractual or regulatory time frames. Meet production and quality standards set by PDR Claims Department Management.  Timely and accurate process of standard PDR claims for all lines of business. Audit claims for excessive charges, duplicates, unbundling, and medical up coding. Resolve provider claims payment disputes. Issues will be resolved within the specific time frame as required by regulatory agencies and as supported by departmental policies. (60%)

Identifies and reports PDR trends to management for process improvement opportunities. (15%)

Work with internal departments to resolve issues preventing claims processing or to enhance processing effectiveness. May assist in testing, changing, analyzing and reporting of specific enhancements. (15%)

Perform other duties as assigned.10%

Duties Continued

Education Required

Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Bachelor's Degree


At least 1-2 years of healthcare claims processing experience in a managed care environment with at least one year working with provider disputes.

Experience processing PDR documents.

Previous Medi-Cal or Medicare claims processing experience and knowledge of AB1455 regulations.


Ability to operate PC-based software programs or automated database management systems. 

Strong communication skills with excellent analytical and problem- solving skills.

Ability to self-manage in a fast-paced, detail-oriented environment.

Moderate knowledge of Microsoft Word and Excel.

Extensive knowledge of medical terminology, standard claims forms and physician billing coding, ability to read/interpret contracts, standard reference materials(Provider Dispute Resolution (PDR), Current Procedural Terminology (CPT)/ Healthcare Common Procedure Coding System (HCPCS)/ International Classification of Diseases (ICD)-10 coding guidelines), and complete product and Coordination Of Benefits (COB) knowledge. 

Persuasion Skills: Persuading co-workers and management to accept recommendations for work flow or procedural changes to support process improvement efforts. In cases of provider payment dispute, Convincing the provider that their claims have been handled properly bases on the provider contract or regulatory guidelines.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

Financial Impact: Coordinating with Utilization Review and Provider Network Operations on the negotiation of  reimbursement arrangements with non-contracted and out-of-area providers to avoid paying billed charges. 

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, it's expected that all employees wear a mask in areas where physical distancing cannot be managed.